About the Author

In just 10 years (1993–2003), John DiJulius has grown John Robert’s Hair Studio & Spa from one employee and zero sales to 130 employees and more than $4 million in annual sales. John Robert’s has 750 to 1,000 new clients per month and retains 70 percent of its new clients (the industry average is 35 percent).

These results have been achieved through the principles of Secret Service, which John adapted from the best practices in all industries. John and his wife, Stacy, have three salon and spa locations, in Mayfield, Solon, and Chagrin Falls, Ohio. In addition to John Robert’s Hair Studio & Spa, John is also the president of Minding Your Business, a business consulting firm, that takes him across the United States as a speaker ...

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