Chapter 11. Acceptable Use Policies

This chapter includes the following topics:

The Inevitable Evolution of AUPs

Gen X/Gen Y “Problem”

“Necessary” Noncompliance

AUPs Versus the Will of the Employees

The rapid consumerization of IT and the growing popularity of mobile devices and interactive Web 2.0 applications are forcing companies to move away from their technological comfort zone and traditional notions of how their employees should go about the business of doing work. And as the line between personal and work computing continues to dissolve, management and IT leadership struggle to create realistic acceptable use policies (AUP) that apply in the Web 2.0 world.

Today’s organizations face a formidable challenge: developing progressive ...

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