Old-school business views the expression of emotions and compassion as vulnerability; today’s new business people see such attributes as the glue that binds us.

Keith Ferrazzi, Never Eat Alone

Most conflict can be explained by a gap between what we want and what we get. Ken Blanchard, leadership guru and best-selling author, describes it as a gap between what we are experiencing and what we want to be experiencing.

Conflict produces energy which can be experienced physically, possibly manifesting as a racing heart or tension in the neck, or emotionally, such as fear, anxiety, or excitement. Conflict isn’t inherently bad, but the energy it produces can be used in destructive ways. In many cases, destructive conflict in relationships ...

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