Scene 1 Relational Blindness
17 What About All the Drama?
She says she’s a scientist, a student of organization. She’s been interviewing me now for several hours. I’ve been telling her all about this organization—about my boss, my work, our special High Zest Initiative, the meetings I had today, our new products, the current challenges. As I’m talking, I’m struck by one thing: she’s not taking any notes. What kind of scientist is this? But I go on. I tell her the details: the battles I’m having with Charley, the various personality quirks of all the players—the bosses, the managers, the supervisors, the workers. Still no notes. I tell her about our new Instant Gratification Plan for customers. No notes. Then I review minute-by-minute all of ...
Get Seeing Systems, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
