August 2007
Beginner to intermediate
272 pages
5h 16m
English
She says she’s a scientist, a student of organization. She’s been interviewing me now for several hours. I’ve been telling her all about this organization—about my boss, my work, our special High Zest Initiative, the meetings I had today, our new products, the current challenges. As I’m talking, I’m struck by one thing: she’s not taking any notes. What kind of scientist is this? But I go on. I tell her the details: the battles I’m having with Charley, the various personality quirks of all the players—the bosses, the managers, the supervisors, the workers. Still no notes. I tell her about our new Instant Gratification Plan for customers. No notes. Then I review minute-by-minute all of ...