O'Reilly logo

Seeing What Others Don’t by Gary Klein

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER FIVE

Contradictions

CONTRADICTION INSIGHTS SPARK THE EMOTIONAL REACTION “No way!” We give this almost involuntary expression of disbelief when we encounter ideas that just don’t make sense. Think of this reaction as akin to a “Tilt!” message when an old-time pinball machine got jostled too aggressively. These mental Tilt! reflexes are the opposite of connections and coincidences. Instead of reacting to the way ideas fit together, we react to inconsistencies.

Contradiction insights send us on the road to a better story. They signal that there’s something seriously wrong with the story we’re currently telling ourselves. The example of the young cop who spotted a driver ashing his car goes from zero to sixty, from the Tilt! reflex to the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required