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Seeing What Others Don’t by Gary Klein

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CHAPTER ELEVEN

Dumb by Design

AS COMPUTERS HAVE PROLIFERATED throughout our lives, information technology professionals have come up with guidelines for how to make these versatile machines more helpful. Software developers, information management specialists, human factors experts, and many other communities have developed recommendations for designing decision support systems and information management systems that are easy to use and that enable us to be more successful.

I have selected four of the more common guidelines. They impress me as useful for designing computer-based aids. The question we’ll explore in this chapter is, What effects do these specific guidelines have on insights? Here they are:

       1.    The system should help people ...

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