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Seeing What Others Don’t by Gary Klein

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CHAPTER TWELVE

How Organizations Obstruct Insights

ORGANIZATIONS INADVERTENTLY SUPPRESS the insights of their workers, and they do so in ways that are ingrained and invisible. This chapter will first explore the motivations—the reasons that organizations engage in this suppression. Then we’ll examine the methods—the ways that organizations block insights.

THE MOTIVATIONS

Organizations stifle insights because of forces locked deep inside their DNA: they value predictability, they recoil from surprises, and they crave perfection, the absence of errors. Surprises and errors can play havoc with plans and with smooth operations. In their zeal to reduce uncertainty and minimize errors, organizations fall into the predictability trap and the perfection ...

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