O'Reilly logo

Seeing What Others Don’t by Gary Klein

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER FIFTEEN

Helping Others

OUR CHALLENGE IS VERY DIFFERENT when we shift from helping ourselves to helping others. It often means trying to correct their flawed beliefs, which in turn means we have to understand what these flawed beliefs are. The fundamental part, often the toughest part of helping others, is diagnosing the confusion—determining what is wrong with their thinking.

DIAGNOSIS

My daughter Devorah, when she isn’t playing fantasy baseball (she’s been the commissioner of our league for the past decade), is a cognitive psychologist. Devorah works on designing new products, trying to understand how the people who would use them might fit them into their lives. One of her projects involved ways for people with impaired vision to use ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required