Chapter 8. Information Technology Is Not Emotionally Neutral
IT is not aligned with many basic human needs
Pay attention to what IT does to the people who use it
IT transforms reality and blurs boundaries
Very few people love their computers the way they love their cars. My beloved six-year-old Lincoln Continental has 28,000 miles on it and a 100,000-mile warranty. Nothing has ever gone wrong with that car. It flies down the highway and hugs the road, its complexity invisible in its perfect high performance. I can't say that about any of our four computers.
IT has its own characteristics and they are not aligned with human nature. IT fosters working in isolation while communicating with strangers; IT accelerates endless change; IT veers toward complexity ...
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