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Selection Management: For Systems and Services by Jacquie Wakeford

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CHAPTER 2: DEFINE SELECTION PARAMETERS

Once you’ve identified a need to select a new system or service, the temptation is to simply ‘get on with it’ and immediately start to look at possible options. However, there are a number of important steps to take before you do that. These are:

  • Decide who should be involved in the selection process.
  • Make sure you have clear reasons for doing the selection.
  • Make sure you know what outcome you expect from the selection (i.e. what you expect to achieve from having the new system or service).
  • Agree the scope of the selection (i.e. where the boundaries are, what’s included and, importantly, what’s excluded).
  • Have a good idea of the business case (i.e. likely cost versus expected benefits).
  • Understand any constraints ...

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