Selling and Fulfillment Solutions Using WebSphere Commerce and IBM Sterling Order Management

Selling and Fulfillment Solutions Using WebSphere Commerce and IBM Sterling Order Management

by Charlton Lee, Yumman Chan, Feras Dawisha, Sankar Kalla, Brenda Lam, Bhavin M. Majithia, Craig Oakley, Pankajkumar H. Patel
Released June 2011
Publisher(s): IBM Redbooks
ISBN: None

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Book description

This IBM® Redbooks® publication brings together subject matter experts with experience using the leading IBM customer interaction platform for cross-channel and online commerce, IBM WebSphere® Commerce, with the powerful IBM Sterling Order Management, which coordinates order fulfillment from all channels and across the extended enterprise. An integrated solution was built in the lab that illustrates how these products can be integrated to benefit IBM customers.

This publication focuses on the integration of the IBM high-volume commerce solution designed to address enterprise commerce needs by delivering a rich, robust multi-channel customer experience, with Sterling Order Management, designed to enable supplier collaboration with management and order fulfillment process optimization. By integrating WebSphere Commerce and Sterling Order Management with out-of-the-box components, we prove that customers are provided an end-to-end solution to address a complete opportunity for a fulfillment life cycle that is cost effective and easy to implement.

This publication targets a technical audience for the documentation of the integration approach by explaining the solution architecture and the implementation details. However, this publication also contains introductory chapters that contain executive summary material and provides well-documented scenarios with use cases for business analysts whose domain would be these systems.

Table of contents

  1. Notices
    1. Trademarks
  2. Preface
    1. The team who wrote this book
    2. Now you can become a published author, too!
    3. Comments welcome
    4. Stay connected to IBM Redbooks
  3. Chapter 1: Introduction and product overview
    1. Sterling Order Management
      1. Improved supply chain efficiencies and revenue growth
      2. What Sterling Order Management can do to address the unique concerns of today's advanced order and fulfillment processes
      3. How Sterling Order Management can help you achieve cross-channel excellence
    2. Sterling Distributed Order Management
      1. Sourcing and scheduling orders intelligently (and globally)
      2. Managing and coordinating customized fulfillment processes
      3. Flawlessly executing beyond the four walls
      4. Providing a single source of order information
      5. IBM Sterling Distributed Order Management module capabilities
    3. IBM Sterling Global Inventory Visibility
      1. Global business advantages
      2. Advanced inventory control system
      3. Monitoring inventory
    4. WebSphere Commerce
      1. Support for multiple business models
      2. Allows creation of custom sites for specific customers and downstream partners
      3. Deploying a single, consolidated platform for e-commerce
      4. What analysts say about WebSphere Commerce
      5. Cross-channel order management
      6. Social Commerce
      7. Commerce extended sites
      8. Robust B2B and B2C
    5. WebSphere Commerce Distributed Order Management
    6. References
  4. Chapter 2: Sterling-Commerce solution overview
    1. Solution overview
    2. WebSphere Commerce architecture
      1. Functional architecture
      2. Multi-channel presentation layers
      3. Application architecture
      4. WebSphere Commerce framework overview
    3. WebSphere Commerce DOM cross-channel integration
      1. Commerce DOM integration detailed usage scenarios
      2. Reliability and performance strategy
      3. Stock location
      4. Transfer order service requests
    4. WebSphere Commerce integration architecture
      1. Built-in DOM store and inventory integration
      2. WebSphere Commerce DOM integration specifics
      3. Subsystem end-to-end flow
    5. Enterprise Service Bus (ESB)
      1. IBM SOA Reference Architecture
      2. SSFS and WebSphere Commerce integration via ESB
      3. WebSphere Enterprise Service Bus
      4. WebSphere Integration Developer
      5. WebSphere Message Broker
      6. DataPower
    6. Design considerations
  5. Chapter 3: Business scenarios
    1. Business scenarios overview
    2. SSFS WebSphere Commerce scenarios
      1. Order browse
      2. Order capture
      3. Order status
      4. Order cancel
      5. Order modification
      6. Returns processing
    3. Available features in WC
      1. Store locator
      2. Stock locator
      3. Buy-online-pick-up-in-store
      4. Buy-online-ship-to-store
      5. Reserve online pay in-store
      6. DOM integration
    4. Scenarios covered OOB
  6. Chapter 4: Business scenario: Catalog Browse
    1. Scenario introduction
    2. Prerequisites
    3. Catalog browse flow
      1. System interaction diagram
      2. Flow diagram
      3. Actions and subsystems in the scenario
      4. Execution flow
      5. Alternative buy-online-and-pickup-in-store (BOPIS) flow
      6. Exception flow verification (1/2)
      7. Exception flow verification (2/2)
  7. Chapter 5: Business scenario: Order capture
    1. Scenario introduction
    2. Prerequisites
    3. Adding item to cart
      1. Flow diagram of adding item to a cart
      2. Actions and subsystems in the scenario
      3. Scenario overview and system impact results
      4. Execution flow
      5. Exception flows while entering item to a cart
    4. Checkout flow
      1. System integration diagram
      2. Flow diagram
      3. Actions and subsystem in the scenario
      4. Scenario overview and system impact results
      5. Execution flow (1/2)
      6. Execution flow (2/2)
      7. Flow verification
    5. Buy-online-pickup-in-store (BOPIS) scenario (1/2)
    6. Buy-online-pickup-in-store (BOPIS) scenario (2/2)
  8. Chapter 6: Business Scenario: Order status
    1. Scenario introduction
    2. Prerequisites
      1. Enabling the order status in the management center (1/2)
      2. Enabling the order status in the management center (2/2)
      3. User should be a registered user
    3. Order status flow
      1. System interaction diagram
      2. Actions and subsystems in the scenario
      3. Execution flow
    4. Sterling order fulfillment
  9. Chapter 7: Installation and configuration
    1. Introduction
      1. Integration overview
      2. Installation, configuration, and deployment
    2. WebSphere Commerce installation and configuration
    3. WESB mediation module installation and configuration
      1. Importing the mediation module into WID
      2. Making necessary changes to the mediation module
    4. Installing, configuring, and deploying SSFS
      1. Enabling inbound API calls over JMS
      2. Enabling outbound API calls over JMS (1/3)
      3. Enabling outbound API calls over JMS (2/3)
      4. Enabling outbound API calls over JMS (3/3)
    5. Configuring SSFS for integration with WebSphere Commerce
      1. Configuring participants (1/2)
      2. Configuring participants (2/2)
      3. Catalog management
      4. Global Inventory Visibility application
      5. Distributing Order Management (1/2)
      6. Distributing Order Management (2/2)
    6. Integration flow data mapping (1/3)
    7. Integration flow data mapping (2/3)
    8. Integration flow data mapping (3/3)
  10. Chapter 8: Integration implementation
    1. WebSphere Commerce DOM inventory cache management
      1. Inventory availability cache
      2. Caching examples
      3. Cache timing
      4. Inventory availability cache tables
      5. Inventory cache schemas
      6. INVCNF configuration and test results
      7. DOM interfaces
    2. WebSphere Enterprise Service Bus overview
      1. WebSphere Enterprise Service Bus key terms
      2. Mediations, service consumers, and service providers
      3. Mediation modules
      4. Mediation flow components
      5. Mediation flows
      6. Mediation primitives
    3. WCToSSFSMediationModule: Processing of order capture
      1. WCToSSFSMediationModule mediation module
      2. WCToSSFSMediationModule mediation flow
      3. WCToSSFSMediationModule mediation flow request
      4. WCToSSFSMediationModule mediation flow request primitives
      5. WCToSSFSMediationModule mediation flow response
    4. WebSphere Commerce DOM implementation
      1. WebSphere Commerce commands behavior with business rules
      2. Default WebSphere Commerce commands behavior
      3. Security and authentication
      4. Database persistence
  11. Appendix A: Supporting content (1/2)
  12. Appendix A: Supporting content (2/2)
  13. Glossary
  14. Related publications
    1. IBM Redbooks
    2. Online resources
    3. Help from IBM
  15. Back cover

Product information

  • Title: Selling and Fulfillment Solutions Using WebSphere Commerce and IBM Sterling Order Management
  • Author(s): Charlton Lee, Yumman Chan, Feras Dawisha, Sankar Kalla, Brenda Lam, Bhavin M. Majithia, Craig Oakley, Pankajkumar H. Patel
  • Release date: June 2011
  • Publisher(s): IBM Redbooks
  • ISBN: None