Reality Selling Video Case Problem—Heather Ramsey/Marriott International

A photo shows Heather Ramsey smilingly having a discussion with two women.

Each year, public and private organizations send thousands of employees to meetings held at hotels, motels, convention centers, conference centers, and resorts. These meetings represent a multimillion-dollar business in the United States. Airport hotels such as the Marriott Houston Hobby, introduced at the beginning of this chapter, are a good example of such a destination. The Marriott Houston Hobby is located at a convenient location, only one mile from the Hobby Airport ...

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