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Sentiment Analysis and Opinion Mining by Bing Liu

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CHAPTER 10

Opinion Spam Detection

Opinions from social media are increasingly used by individuals and organizations for making purchase decisions and making choices at elections and for marketing and product design. Positive opinions often mean profits and fames for businesses and individuals, which, unfortunately, give strong incentives for people to game the system by posting fake opinions or reviews to promote or to discredit some target products, services, organizations, individuals, and even ideas without disclosing their true intentions, or the person or organization that they are secretly working for. Such individuals are called opinion spammers and their activities are called opinion spamming (Jindal and Liu, 2007, 2008). Opinion spamming ...

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