CHAPTER 9
Changing the Speed of Change
Change management. Leading through change. Change in [fill in the blank].
Whatever you want to call it, change has been an issue in business since the beginning of, well, business. It will always be an issue. Because things change. They just seem to change a lot faster than they did a generation or even a year ago.
I am not just talking about technology. Workplaces and marketplaces are more diverse, and customers are more demanding for everything from value to price to where and how things are made. Competition can come from anywhere in the world to challenge your products and services—and quickly. In any given twelve-month period, most organizations will change their focus or direction several times. Regardless ...
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