CHAPTER 20

What Have You Done for Me Lately? Loyalty Versus Accountability

I was running a coaching workshop for leaders in the middle at a Fortune 50 tech company when a leader raised his hand with a look of genuine concern on his face. We had been discussing recruiting and the importance of “building a bench”—the value of networking, researching, meeting top talent (even bringing them in for interviews), and always looking to add new and better talent to our teams. Most of the leaders nodded their heads in agreement at this concept, but the leader who raised his hand didn't like it at all.

“Nathan,” he said, “I understand the need for adding new talent to our teams when we have an opening. But if we are constantly recruiting new people, doesn't ...

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