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Server+ Certification Exam Cram™ 2 (Exam SKO-002) by Charles J. Brooks

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Chapter 20 20.0—Server Problem Determination

Terms you’ll need to understand:

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Techniques you’ll need to master:

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Introduction

Server+ Exam Objective 7.1 states that the test taker should be able to perform problem determinations. Activities associated with this objective include isolating a problem, for example:

Image   Determining whether the problem is hardware- or software-related

   Using questioning techniques to determine what, ...

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