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Server+ Certification Training Guide by Server+ Certified Technician Elton Jernigan

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Chapter 7. 6.0—Troubleshooting and Problem Determination

OBJECTIVES

This chapter covers the CompTIA-specified objectives for the Troubleshooting and Problem Determination section of the Server+ Certification exam.

6.1 Perform problem determination

  • Use questioning techniques to determine what, how, when

  • Identify contact(s) responsible for problem resolution

  • Use senses to observe problem (e.g., smell of smoke, observation of unhooked cable, etc.)

  • Every server hardware specialist should be able to determine the problem with a network server by using questioning techniques, as well as his or her personal senses. A server hardware specialist should ...

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