This chapter covers the CompTIA-specified objectives for the Troubleshooting and Problem Determination section of the Server+ Certification exam.
6.1 Perform problem determination
Use questioning techniques to determine what, how, when
Identify contact(s) responsible for problem resolution
Use senses to observe problem (e.g., smell of smoke, observation of unhooked cable, etc.)
Every server hardware specialist should be able to determine the problem with a network server by using questioning techniques, as well as his or her personal senses. A server hardware specialist should ...