6.1 Perform problem determination
Use questioning techniques to determine what, how, when
Identify contact(s) responsible for problem resolution
Use senses to observe problem (e.g., smell of smoke, observation of unhooked cable, etc.)
Troubleshooting is often more of an art than a science. The ability to be a good troubleshooter is frequently found in people who always break everything into very small logical steps and then follow those steps to a very logical conclusion. There are way too many people whose approach to troubleshooting is more like firing a shotgun than a rifle. With the shotgun approach to troubleshooting, many solutions are tried at one time in the hope that one of them will solve the problem. ...