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Server+ Certification Training Guide by Server+ Certified Technician Elton Jernigan

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Using Diagnostic Hardware and Software Tools and Utilities

  • 6.2 Use diagnostic hardware and software tools and utilities

    • Identify common diagnostic tools across the following OS: Microsoft Windows NT/2000, Novell NetWare, UNIX, Linux, IBM OS/2

    • Perform shut down across the following OS: Microsoft Windows NT/2000, Novell NetWare, UNIX, Linux, IBM OS/2

    • Select the appropriate tool

    • Use the selected tool effectively

    • Replace defective hardware components as appropriate

    • Identify defective FRUs and replace with correct part

    • Interpret error logs, operating system errors, health logs, and critical events

    • Use documentation from previous technician successfully

    • Locate and effectively use hot tips (e.g., fixes, OS updates, E-support, web pages, CDs)

    • Gather resources ...

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