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Server+ Certification Training Guide by Server+ Certified Technician Elton Jernigan

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Chapter Summary

This chapter covered troubleshooting. You learned about the uses of questioning techniques and the use of your senses as aids in troubleshooting network server problems. The value of knowing whom to contact for specific problems and failures was discussed. The names and examples of common troubleshooting and diagnostic tools for various network server operating systems were presented. The proper commands used to shut down various network server operating systems were also documented.

The ways to determine network server bottlenecks were presented and solutions to the various bottlenecks were discussed. Various troubleshooting techniques for different hardware components were explained.

KEY TERMS

  • APIPA

  • Event Viewer

  • FRU

  • hostname ...

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