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Server+ Certification Training Guide by Server+ Certified Technician Elton Jernigan

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6.0—TROUBLESHOOTING AND Problem determination

This job dimension covers the troubleshooting and problem determination of network server hardware and software. This job dimension is the topic of approximately 27% of the exam questions. The main points follow:

  • The same six questions used by a good reporter (who, what, where, when, why, and how), can be used by a server hardware specialist to determine the cause of a problem.

  • A server hardware specialist should have a list of contacts that are available to help with specific problems (for example, the building superintendent for electrical power or air-conditioning problems).

  • A server hardware specialist should be able to use his or her senses to help find problems or conditions that can contribute ...

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