Service and Service Systems:

Provider Challenges and Directions in Unsettled Times

Copyright © Business Expert Press, LLC 2014.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopy, recording, or any other except for brief quotations, not to exceed 400 words, without the prior permission of the publisher.

First published in 2014 by

Business Expert Press, LLC

222 East 46th Street, New York, NY 10017

www.businessexpertpress.com

ISBN-13: 978-1-60649-576-6 (paperback)

ISBN-13: 978-1-60649-577-3 (e-book)

Business Expert Press Service Systems and Innovations in Business and Society Collection

Collection ISSN: 2326-2664 (print)

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