CHAPTER 2

Foundations for Health Care Institutions’ Design

This chapter is dedicated to present the ideas of leading authors on how to solve the problems the health system has all over the world, summarized in the second section of this chapter, and our proposal to design health services in trying to solve such problems, which was introduced in Chapter 1. Our approach is based on the ideas of Business Engineering, which emphasize competitiveness; so we start by reviewing the basis for making health services more competitive that various authors have proposed; then our proposal is presented.

Summary of Relevant Disciplines

As already mentioned, there are several disciplines that provide a foundation for the design methodology we propose. We present ...

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