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Service Design by Ben Reason, Lavrans Løvlie, Andy Polaine

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CHAPTER 9

Images

The Challenges Facing Service Design

Economic Challenges—Moving Businesses from Products to Services

Ecological Challenges—Service Design and Resources

Social Challenges—Service Design for Improving Society

Tackling Wicked Problems

Service Design for a Better World

The issues raised in the measurement of the triple bottom line touch upon the large, complicated problems that affect everyone. In a globalized world, people are dealing with financial, environmental, and social problems on a scale and a level of complexity never before experienced.

Technological shifts may be pushing designers to think about services, but these larger economic, ...

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