Get Service Excellence now with O’Reilly online learning.
O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.
A Service-Centered View of the Customer Experience
New Challenges: Technology and New Media
Customer Participation and Its Implications for Managing Demand and Supply
The Building Blocks of the Customer Experience
Managing Customer Relationships to Achieve Growth and Profitability
Service Design and Multichannel Management
Managing Partners, People, and Physical Evidence
Globalization: Learning to Tailor the Customer Experience to New Markets