CHAPTER 1: INTRODUCTION TO SERVICE INTEGRATION AND MANAGEMENT (SIAM)

1.1 What is SIAM?

Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.

SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance and coordination to ensure that the customer organization gets maximum value from its service providers.

SIAM governance operates at three levels in the ecosystem:

•Strategic

•Tactical

•Operational

SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. ...

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