Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition

CHAPTER 1: INTRODUCTION

1.1 Intended audience

This publication is designed for audience groups, including:

•Individuals wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM Professional certification

•Customer organizations and their staff looking for guidance when managing a multi-service provider environment

•Service integrators and their staff wishing to work effectively in a SIAM ecosystem

•Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem

•Consultants in service management and other frameworks who wish to expand their knowledge in this area

1.2 The background of SIAM

SIAM developed in response to the challenges organizations face when using multiple service ...