Appendix D. References for Further Reading
The topic of IT Service Management is fairly broad, and there are many publications, white papers, blogs, and feeds related to the practice of ITSM. A good deal of published ITSM information is sponsored by commercial vendors who share thought leadership, and others by trade associations who share ideas, experiences, and adapted best-practice use.
The following list is a compilation of further reference from official best-practice framework libraries, trade association publications, and websites that offer insight, experiences, and information.
The following references are those specifically discussed within this book and/or authored, co-authored, or architected by Sharon Taylor:
ITIL V2: The Business ...