Chapter 4. The IT Service Provider

In the previous chapters, we’ve built an understanding of what ITSM is, how it benefits the business bottom line, and how to build a profile of business outcomes that can be used to define what you want from the ITSP. Now we will build upon the ITSM foundation by understanding what an ITSP is.

Again, we will use some IT terms for explaining about service providers and its worth noting these because they are helpful to understand the different kinds of providers available in the IT service market today.

Types of ITSP

The beauty of the current state of ITSM maturity is the choice the business customer has to take advantage of. This can actually be an advantage or a disadvantage. Ample choice brings competitive ...

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