About the Author

Sharon Taylor, President of the Aspect Group, is a well-known and respected figure within today’s IT Service Management community.

As the former Chief Architect and current Chief Examiner for ITIL®, the world’s leading IT Service Management best practices, she has shaped the direction of ITSM and helped hundreds of companies achieve their service management goals.

Sharon is the author of numerous service management books, is a regular columnist for a variety of global IT management publications, and is a sought-after keynote speaker in the industry.

She was the Chairman of the Board for the Chair of the itSMF International, an IT service management forum responsible for ensuring global growth and governance of ITSMF in more than ...

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