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Service Mining by Wei-Lun Chang

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Chapter 4

Mining Cooperation of Services

This chapter introduces how to use information technology to discover appropriate electronic service partners. Fuzzy theory, which is widely used in artificial intelligence, is used to investigate the fitness between two service providers. This chapter covers the method (technology), scope (service cooperation), and domain (electronic services) given in Figure 1.3. In this chapter, service mining is used to assist enterprises recheck the appropriateness of service partners scientifically.

Due to economic development, the structures of industries have changed. The service industry has recently become the economic core of every country (Figure 4.1). The number is more than 70% in Europe and the United States. ...

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