List of Figures

Figure 1.1 The spectrum of flexibility 10
Figure 1.2 Processes vs. business requirement 11
Figure 1.3 Service ecosystem and the amount of flexibility 13
Figure 1.4 The research goal 13
Figure 1.5 Traditional approaches vs. Serendip 15
Figure 1.6 Adaptive organisational structure providing required amount of flexibility 16
Figure 2.1 The collaborators of RoSAS business model 22
Figure 3.1 The relationship between BPM theories, standards and systems 30
Figure 3.2 Categories of process modelling approaches 31
Figure 3.3 Complementary existence of BPM and SOA 34
Figure 3.4 The classification scheme for flexibility 35
Figure 3.5 Dominant underpinning adaptation techniques 36
Figure 3.6 An illustration of different techniques ...

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