Adaptation Management
Modern organisations are required to respond to changing business requirements and exceptional situations more effectively and efficiently than in the past. Process-aware information systems facilitate this requirement to a certain extent by leveraging IT support to design and redesign business processes. Unexpected changes to the requirements emerge when the business processes are already instantiated or in operation. Providing business process support for well-identified exceptional situations is somewhat less challenging, because they can be captured in the initial process design. Alternative process flows may be pre-included in the process definitions, which is also known as flexibility by design in the literature. ...
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