How to do it...

  1. Open any standard web browser and type the instance address.
  2. Log in to the Service-Now instance using the credentials.
  3. On the left-hand side in the search box, type workflow, click on Workflow Editor Module under workflow application.
  4. Now click on workflow core section where you find Utilities activates so let’s understand some basics first:
Workflow utilities
  • Branch: This activity is very useful when you want to split any work in more than one part based on condition, so for better understanding, let’s take an example of a task. If any condition is true then a more than one task should be created at same time and in such ...

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