A Service Portal implementation is approached slightly differently than other configurations. Building a portal involves more graphic design than a ServiceNow development. So, the first step often involves building wireframe diagrams that provide a mockup of what the site might look like. This generally includes at least two items:
- Deciding which pages are needed and ensuring you have the right catalog items
- Deciding which widgets should be on the pages and how they should be laid out
The adage "Paper is cheap" is helpful when building a Service Portal site. Spending time up front to determine what should be built is a good investment.
After a few late nights and several cups of coffee, the Gardiner Hotel team have ...
