Navigating between states

It is very frustrating when you want to do something but, inexplicably, some system says No. Perhaps you are moving outside of the norm or are a power user-you know what you are doing is right, even if it is different. This is very often the case with states in a task. You may have a typical flow, moving from New to Open to Closed Complete, but are you allowed to move from New directly to Closed Complete?

In order to get a more visual representation of the State field, you can add a process flow formatter to the form. Find out more here: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/form-administration/reference/r_ProcessFlowFormatter.html.

ServiceNow is usually a permissive platform ...

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