- Open any browser standard browser.
- Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button.
- Go to the Incident application.
- Now, under incident application, click on Open module which will show all active incident records.
- You can select any incident task to create a problem/change task but for now let’s suppose you have opened INC0000044, now right click on incident form header through computer mouse as follows:
Creating a change/problem ticket from an incident
- If you want to ...