How to do it...

  1. Open any browser standard browser.
  2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button.
  3. Go to the Incident application.
  4. Now, under incident application, click on Open module which will show all active incident records.
  5. You can select any incident task to create a problem/change task but for now let’s suppose you have opened INC0000044, now right click on incident form header through computer mouse as follows:
Creating a change/problem ticket from an incident
  1. If you want to ...

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