How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address (https://{instance_name}.service-now.com) provided by your company in the address bar. Now, enter your credentials in respective fields.
  1. Type service management in the search box and Service-Now will search the Service Level Management application for you. Click on the SLA Definitions module, as shown here:
Service-Now management
  1. You will now be able to see the following screen, where you can see all SLA records. Click on the New button to create new SLA:  
Create new SLA record
  1. It is important to note that that an SLA has three conditions (state, ...

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