ServiceNow: Building Powerful Workflows

How to do it...

1. Open any standard web browser and type the instance address.
2. Log in to the Service-Now instance using the credentials.
3. On the left-hand side in the search box, type workflow and under Workflow, click on Workflow Editor.
4. If you want to modify the process of existing module or application, then you can add your conditions to the existing module’s workflow. So let’s understand this by an example. Out of the box, service-now provides workflow for managing the change management process, contract management and so on but every organization might have its process. So, service-now gives privilege to modify existing workflows as well.
5. If you want to attach a new workflow with module, then you need to set conditions only, and if these ...