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ServiceNow IT Operations Management

ServiceNow IT Operations Management

by Ajaykumar Guggilla
Publisher: Packt Publishing
Release Date: November 2017
ISBN: 9781788997249
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Video Description

Align your business requirements with IT by implementing ServiceNow IT Operations with ease.

About This Video

  • This video course contains the latest specification and covers advanced concepts and architectures
  • Take a service-centric approach to operation management and consolidate all your resource data into a single-system IT record
  • Master the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results

In Detail

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service level visibility and automation.

This video course is a comprehensive guide based on the Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on the internal IT process. It takes a service-centric approach to operations management and consolidates all your resource data into a single-system IT record. You will learn about discovery, orchestration, and MID server and cloud management, helping you take full advantage of ServiceNow IT operation management to improve the quality of service and increase service availability.

By the end of the course, you will be able to achieve improved service availability, the immediate visibility of vital business services, and much more, all from the convenience of your single screen.

Table of Contents

  1. Chapter 1 : Introduction to IT Operations Management in ServiceNow
    1. The Course Overview 00:03:00
    2. ServiceNow ITOM Overview 00:03:27
    3. Dependency Views and Cloud Management 00:03:16
    4. Discovery and Credentials 00:04:08
    5. MID Server 00:02:47
    6. Orchestration 00:04:53
    7. Service Mapping and Event Management 00:02:48
  2. Chapter 2 : MID Server Essentials
    1. MID Server Architecture 00:05:35
    2. MID Server Configuration and Setup 00:02:27
    3. MID Server Installation 00:06:43
    4. Important MID Server Connection Parameters 00:05:04
  3. Chapter 3 : Configuration Management Using ServiceNow Discovery
    1. Configuring Discovery 00:02:20
    2. Discovery Credentials Setup 00:06:26
    3. Probes and Sensors 00:07:03
  4. Chapter 4 : Creating and Managing Dependency Views
    1. Dependency Views 00:04:01
    2. Creating a New Map Indicator 00:07:07
    3. Saving or Loading Dependency Map Views 00:02:46
  5. Chapter 5 : Cloud Management
    1. Exploring Integration with Different Cloud Providers 00:02:42
    2. Configuring Amazon AWS Cloud 00:04:26
    3. Discover and View AWS Resources 00:02:32
    4. Integrating the Service Catalogs with Cloud Provisioning 00:03:35
  6. Chapter 6 : Automation Using ServiceNow Orchestration
    1. Activating the Plugin from a Developer Instance 00:02:14
    2. Active Directory Orchestration 00:06:06
    3. Creating a Service Catalog Using Orchestration Workflow 00:03:29
  7. Chapter 7 : Exploring Service Mapping
    1. Activating the Service Mapping Plugin 00:04:26
    2. Business Service Population 00:05:19
    3. Customizing Service Mapping 00:03:22
  8. Chapter 8 : Monitoring Using Event Management
    1. Setting and Configuring Event Management 00:02:30
    2. Event Sources and Properties Setup 00:03:02
    3. Configuring a Connector Instance 00:02:30
    4. Event Mapping Rules and Filters 00:03:47
    5. Creating Event Field Mappings 00:04:24