O'Reilly logo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Set the Tone for Trust

Set the Tone for Trust

by Carol Kauffman
Publisher: Harvard Business Review
Release Date: August 2014
ISBN: 32562HBRHV1024
View table of contents
Start watching

Video Description

Carol Kauffman, Executive Director of the Institute for Coaching at Harvard Medical School, explains how voice tone affects people's willingness to listen.

Table of Contents

  1. Set the Tone for Trust 00:03:33