Blinders of Our Own Making

What [we do] is based not on direct and certain knowledge, but on pictures made by [us] or given to [us]. … The way in which the world is imagined determines at any particular moment what [we] will do.

—Walter Lippmann

AS WE SAW IN CHAPTER 6, bosses can be discouraged from taking the initiative to intervene in a failed relationship by a variety of factors: the low probability that their intervention will be successful, combined with the anxiety and pain that such meetings are likely to entail, and the significant probability that the situation will be worsened by the meeting. They have a point. Perceived weaker performers are indeed unlikely to heed and act on their boss’s feed-back—but mainly because ...

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