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Seven Steps to Mastering Business Analysis by Barbara Carkenord

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KNOW YOUR AUDIENCE

It may be bold to say, but understanding your stakeholders is more important than understanding a whole list of requirements and analysis techniques. If you know the motives of everyone on your project, along with their skill sets, most of the questions about how to elicit and represent requirements will be answered for you. It is critical to know your audience because the most important skill of a business analyst (BA) is effective communication. To be most effective, communication should be tailored to and for each person with whom you communicate.

The Project Management Body of Knowledge (PMBOK®) defines stakeholders ...

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