September 2022
Beginner
432 pages
11h 26m
English
Content preview from Shopify For Dummies
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 7
What’s the Difference? Customer Service and Customer Experience
IN THIS CHAPTER
Connecting with your customers
Measuring customer service and customer experience
Optimizing customer experience
Customer service (sometimes referred to as CS) forms part of your online store’s overall customer experience (or CX). Customer service relates specifically to the way in which a business communicates with its customers, particularly when an enquiry or issue needs to be resolved, while customer experience relates to every interaction a customer has with a business. The overarching goal of an ecommerce business is to continuously strive to improve its customer experience as this leads to the acquisition and retention of customers.
By the end of this chapter, you’ll have a good understanding of the different channels of communication that Shopify allows you to add to your store, and how to add them. You’ll also discover how to set up customer service metrics (otherwise known as key performance indicators, or KPIs) to help you optimize the quality of the service that you’re offering your customers, and use customer satisfaction (CSAT) surveys to help you better understand your customers’ ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.