Shopify For Dummies

Chapter 12

So, You’ve Received an Order — Now What?

IN THIS CHAPTER

Getting familiar with orders in Shopify

Capturing payments

Contacting customers about their orders

Refunding orders and initiating returns

Checking orders for fraud

It’s important to know your way around your customers’ orders, because speedy, accurate order fulfillment is one of the key factors in determining whether or not a customer will return to your store. In this chapter, I’m going to introduce you to the three stages of an online order in Shopify — receiving an order, being paid for an order and fulfilling an order (Chapter 13 covers how to fulfill orders).

I also run through how to recognize when you’ve got orders to send out, how to check an order’s details (such as the delivery address) and how to make any changes (such as editing the delivery address). I also show you how to search for old orders, find customer contact details, and create refunds or returns.

From time to time, your online store will be ...