WHEN THE PURPOSE OF USING MULTI-RATER FEEDBACK IS BEHAVIOR CHANGE

Maxine A. Dalton

I will argue here that instrumented multi-rater feedback (MRF) is best used for developmental purposes and, therefore, should be a confidential and private process. MRF data should not be used for administrative, evaluative, or decision-making purposes.

In my experience the reason most often given for the use of instrumented MRF in an organization is to initiate behavior change in the person who is to receive the feedback. Whether the feedback is being given to problem performers or high-potentials, it is presented to the individual as baseline information from a variety of perspectives—an opportunity to see ourselves as others see us. The rationale behind this ...

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