CHAPTER 7
Behavioral Competencies
The SHRM Certified Professional (SHRM-CP) and the SHRM Senior Certified Professional (SHRM-SCP) identify and detail nine behavioral competencies that will be tested on both exams. They make up 50 percent of the scored questions. The nine behavior competencies are segregated by SHRM into three clusters: Leadership, Interpersonal, and Business.
A competency is a cluster of interrelated attributes, including knowledge, skills, abilities, and other characteristics (KSAOs), that lead to behaviors identified as being needed to perform a specific job effectively. Competencies can be either technical (the knowledge required to perform a specific job) or behavioral in nature. A behavioral competency is the application ...
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