
xix
Acknowledgment
is book would not have become a reality without fruitful feedback from several
software professionals, quality managers, and project managers who have taken
our training and consultancy services. We also acknowledge Software Process
Improvement Network (SPIN) for presenting some of these concepts through vari-
ous SPIN chapters in India in an attempt to propagate these methods. All the SPIN
coordinators we interacted with have provided excellent application suggestions.
We thank those organizations who have shared their metric problems with us
for analysis and resolution. ey eventually provided us research opportu