O'Reilly logo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Simply Said

Book Description

Master the art of communication to improve outcomes in any scenario

Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication, based on the Exec|Comm philosophy: we are all better communicators when we focus focus less on ourselves and more on other people. More than just a list of tips, this book connects skills with scenarios and purpose to help you hear and be heard. You'll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication.

Communication affects every interaction every day. Why not learn to do it well? This book provides comprehensive guidance toward getting your message across, and getting the results you want.

  • Shift your focus from yourself to other people
  • Build a reputation as a good listener
  • Develop your written and oral communications for the greatest impact
  • Inspire and influence others
  • Communicate more effectively in any business or social situation

Did that email come across as harsh? Did you offend someone unintentionally? Great communication skills give you the power to influence someone's thinking and guide them to where you need them to be. Simply Said teaches you the critical skills that make you more effective in business and in life.

Table of Contents

  1. Introduction: Focus on Others
  2. Section One: Your Content
    1. Chapter 1 What Do You Mean by That? Conveying a Clear Message
      1. Keep It Short
      2. Use Simple Language
      3. Focus On The Audience
    2. Chapter 2 Once Upon a Time . . . Telling Engaging Stories
      1. The Process
    3. Chapter 3 A Place for Everything Organizing Your Content
      1. The Informative Format
      2. The Persuasive Format
  3. Section Two: Your Oral Communication Skills
    1. Chapter 4 Stand Up and Stand Out Making the Most of Your Body Language
      1. Voice
      2. Body Language
    2. Chapter 5 Are You Just “Waiting to Talk”? Listening to Understand
      1. Maintain Eye Contact And Posture
      2. Take Notes
      3. Change The Norm
      4. Ask Probing Questions
      5. Confirm And Clarify
    3. Chapter 6 See It. Save It. Say It. Delivering from Notes and Visuals
      1. Delivering From Notes
      2. Delivering From Visuals
    4. Chapter 7 What If They Ask You Something You Don’t Know? Responding to Questions
      1. Listen to the Entire Question
      2. Gain Time to Think
      3. Answer and Reaffirm Your Main Point
      4. Ask for the Next Question
      5. Respond to Emotion
  4. Section Three: Your Written Communication Skills
    1. Chapter 8 Challenge Every Word Editing for Clarity
      1. Get Rid of the Clutter
      2. Cut Wordy Expressions
      3. Use the Best Possible Words
      4. Put the Actor in the Right Place in the Sentence
    2. Chapter 9 Form Follows Function Structuring Your Documents
      1. Persuading
      2. Informing
    3. Chapter 10 Make It Easy Creating Reader-Friendly Documents
      1. Personal Pronouns
      2. Write Short Sentences
      3. Vary Your Sentence Length
      4. Don’t Overwhelm the Reader
    4. Chapter 11 Hit Send with Confidence Writing Emails That Resonate
      1. Structure and Content
      2. Other Considerations
      3. Manage Expectations
      4. Set The Right Tone
  5. Section Four: Your Interactions
    1. Chapter 12 It’s a Dialogue, Not a Monologue Conducting Effective Client Meetings
      1. Before The Meeting
      2. During The Meeting
      3. After The Meeting
      4. Summary
    2. Chapter 13 You Can’t Do It All Delegating Successfully
      1. The “WHO” AND THE “HOW”
      2. How Does This Play Out In Light Of Your Communication Style?
    3. Chapter 14 Do You Have a Minute? Sharing Meaningful Feedback
      1. Giving Feedback
      2. Receiving Feedback
    4. Chapter 15 Raise Your Glass Giving Toasts
    5. Chapter 16 Pass the Mic Handling Introductions
      1. Planning Your Introduction
      2. Moderating A Panel Discussion
      3. Being Introduced
    6. Chapter 17 The Possibilities Are Endless Facilitating Brainstorming Meetings
      1. Generate Ideas
  6. Section Five: Your Leadership
    1. Chapter 18 Inspire and Influence Leading Others
      1. Your Values
      2. Your Plan
      3. Your Actions
      4. Summary
    2. Chapter 19 From Invincibility to Authenticity Showing Vulnerability
      1. Fear Of Being Exposed
      2. Fear Of Being Rejected
      3. Fear Of Being Hurt
  7. About Exec|Comm
  8. About the Author
  9. Acknowledgments
  10. Grammar Guidelines for Personal Pronouns
  11. Video Resources
  12. Index
  13. EULA