Six Sigma Demystified, Second Edition

Table of Contents

1. Cover Page
2. Six Sigma DeMYSTiFieD®
3. Copyright Page
4. Dedication
5. About the Author
6. Contents
7. Introduction
8. Part 1 Preparing for Deployment
   1. Chapter 1 Deployment Strategy
      1. What Is Six Sigma?
      2. Differences Between Six Sigma and Total Quality Management (TQM)
      3. Six Sigma and Lean
      4. Elements of a Successful Deployment
      5. Chapter 1 Quiz
   2. Chapter 2 Developing the training and Deployment plan
      1. Training Needs Analysis
      2. Executive Overview Training
      3. Champion and Management Training
      4. Black Belts
      5. Green Belts
      6. Chapter 2 Quiz
   3. Chapter 3 Focusing the Deployment
      1. Customer Focus
      2. Project Selection
      3. Chapter 3 Quiz
9. Part 2 DMAIC Methodology
   1. Chapter 4 Define Stage
      1. Objectives
      2. Project Definition
      3. Top-Level Process Definition
      4. Team Formation
      5. Recommended Tools
      6. Chapter 4 Quiz
   2. Chapter 5 Measure Stage
      1. Objectives
      2. Process Definition
      3. Metric Definition
      4. Process Baseline Estimation
      5. Measurement Systems Analysis
      6. Recommended Tools
      7. Chapter 5 Quiz
   3. Chapter 6 Analyze Stage
      1. Objectives
      2. Value-Stream Analysis
      3. Analyzing Sources of Variation
      4. Determining Process Drivers
      5. Recommended Tools
      6. Chapter 6 Quiz
   4. Chapter 7 Improve Stage
      1. Objectives
      2. Defining the New Process
      3. Evaluating Process Failure Modes
      4. Assessing Benefits of the Proposed Solution
      5. Implementation and Verification
      6. Recommended Tools
      7. Chapter 7 Quiz
   5. Chapter 8 Control Stage
      1. Objectives
      2. Standardize on the New Methods
      3. Measure Bottom-Line Impact
      4. Document Lessons Learned
      5. Recommended Tools
      6. Chapter 8 Quiz
10. Part 3 Six Sigma Tools
    1. Affinity Diagrams
    2. ANOVA
    3. Autocorrelation Charts
    4. Box-Whisker Chart
    5. C Chart
    6. Cause-and-Effect Diagram
    7. Confidence Interval on Mean
    8. Confidence Interval on Proportion
    9. Contingency Tables
    10. Contour Plot
    11. Control Plans
    12. Design of Experiments (DOE)
    13. Distributions
    14. Equality-of-Variance Tests
    15. Evolutionary Operation (EVOP)
    16. EWMA Charts
    17. Factorial Designs
    18. Failure Modes and Effects Analysis (FMEA)
    19. 5S
    20. Flowchart
    21. Gantt Chart
    22. Goodness-of-Fit Tests
    23. Histogram
    24. Hypothesis Testing
    25. Individual-X and Moving-Range Charts
    26. Interaction Plots
    27. Lean Methodology
    28. Level Loading
    29. Linearity Analysis
    30. Matrix Diagrams
    31. Multi-Vari Plots
    32. Nominal Group Technique
    33. Nonparametric Test on Equality of Means
    34. Np Chart
    35. P Chart
    36. Pareto Chart
    37. PERT Analysis
    38. Prioritization Matrix
    39. Process Capability Index
    40. Process Cycle Efficiency
    41. Process Decision Program Charts
    42. Process Maps
    43. Process Performance Indices
    44. Quality Function Deployment
    45. R&R Studies
    46. Regression Analysis
    47. Response Surface Analysis
    48. Run-Test Rules
    49. Scatter Diagrams
    50. SIPOC
    51. Spaghetti Diagram
    52. Statistical Process Control (SPC) Charts
    53. Transformation
    54. U Chart
    55. Velocity
    56. Work Breakdown Structure
    57. X-Bar Chart
11. Final Exam
12. Answers to Quizzes and Final Exam
13. Appendices
    1. 1. Area under the Standard Normal Curve
    2. 2. Critical Values of the t Distribution
    3. 3. Chi-Square Distribution
    4. 4. F Distribution (α = 1%)
    5. 5. F Distribution (α = 5%)
    6. 6. Control Chart Constants
    7. 7. Table of d2 Values
    8. 8. Capability Index to Sigma Level Conversion
    9. 9. Estimating Sigma Using Long-Term DPMO (from Field Data)
    10. 10. Durbin-Watson Test Bounds
14. Glossary
15. References
16. Index